z2bet Terms and Conditions

1 Introduction and Acceptance

z2bet ("Platform", "we", "our") operates a safe and reliable online betting and live casino service for players in Bangladesh. These terms and conditions ("Agreement") form a legally binding agreement between z2bet and every individual ("you", "user", "member") who uses the service through its website, app or any other channel.

By creating an account, logging in or using any service on this platform, you confirm that you have read, understood and agreed to these terms and conditions in full. If you do not agree with these terms, please refrain from using any z2bet service.

This Agreement must be read together with our Privacy Policy and Responsible Gaming Guidelines, which are considered an integral part of these terms.

2 Account Registration

To use services on z2bet, you must create a personal account. The following conditions apply to account registration:

2.1 Registration Conditions

• Each person may create only one account. Having more than one account is strictly prohibited.
• All information provided at the time of registration must be true, accurate and complete.
• It is your responsibility to keep your account password completely confidential. Any unauthorised access to your account must be reported to us immediately.
• Transferring, selling or allowing a third party to use your account is strictly prohibited.

2.2 Identity Verification (KYC)

To ensure security and for financial transactions, z2bet reserves the right to verify your identity at any time. Documents that may be required for verification include:

• National ID card (NID), passport or other government-issued identification.
• Proof of address (utility bill, bank statement).
• Proof of ownership of the payment method (bKash, Nagad, Rocket or Upay account details).

Withdrawals may be limited or suspended until verification is complete.

3 Eligibility and Age Requirement

To open an account and use services on z2bet, you must meet all of the following conditions:

• You must be at least 21 years old. No one under the age of 21 may use this platform.
• You must create your account voluntarily and of your own decision.
• You must not be accessing from a territory or jurisdiction where online gaming or betting is explicitly prohibited.
• You must not be on a self-exclusion list.

z2bet takes the protection of minors from gambling very seriously. If any user creates an account by misrepresenting their age, their account will be closed immediately and all funds may be confiscated.

4 Deposits and Withdrawals

4.1 Deposit Rules

z2bet currently accepts bKash, Nagad, Rocket, Upay and direct bank transfer for depositing funds.

• Minimum deposit: ৳200 per method.
• Deposits must be sent only from your own payment method. Deposits made through third parties are not accepted.
• The deposited amount will be added to your account only after successful verification.
• If a deposit fails for any reason, please contact our support team.

4.2 Withdrawal Rules

• Minimum withdrawal: ৳1,000.
• Standard withdrawal processing time: 15 minutes to 2 hours.
• Withdrawal requests can only be made from a verified account.
• The withdrawal method must be the same as the method used for the deposit.
• Withdrawals may be delayed if wagering requirements have not been met.
• In cases of suspicious activity, z2bet reserves the right to suspend withdrawals and request additional documentation.

5 Bonuses and Promotions

z2bet offers various types of bonuses and promotional offers. The following conditions apply to claiming and using these bonuses.

5.1 Welcome Bonus

• New members will receive a 100% bonus up to ৳5,000 on their first deposit.
• A minimum deposit of ৳200 is required to receive this bonus.
• Bonus wagering requirement: 10x (you must place bets totalling 10 times the combined deposit and bonus amount).
• The welcome bonus can be claimed only once per member.

5.2 General Bonus Policy

• Another bonus cannot be activated while one is already active, unless explicitly stated otherwise.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after wagering requirements have been met.
• Any attempt to claim bonuses through fake accounts, multiple accounts or bonus abuse will result in forfeiture of all related bonuses and winnings.
• z2bet reserves the right to modify, suspend or cancel bonus terms at any time.

5.3 VIP Program

z2bet offers a five-tier VIP program for regular players. Each tier comes with a weekly cashback benefit:

• Bronze: up to 0.3% weekly cashback.
• Silver: up to 0.6% weekly cashback.
• Gold: up to 0.9% weekly cashback.
• Platinum: up to 1.2% weekly cashback.
• Diamond: up to 1.5% weekly cashback.

Reaching a VIP tier depends on your ongoing activity and play. The benefits of each tier are set by z2bet and are subject to change.

6 Gameplay Rules

All games available on z2bet — live casino, slots, cricket betting, card games and others — are governed by specific rules.

6.1 Betting Rules

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a bet is incomplete due to a technical error or network issue, z2bet's decision is final.
• The minimum and maximum bet limits for all games will be stated on the relevant game page.

6.2 Results and Payouts

• The outcome of all games is determined by a random number generator (RNG) or live dealer method.
• Winnings are automatically added to the account balance.
• If you have a dispute regarding the result of any game, you must contact the support team within 24 hours.

6.3 Cricket Betting Special Rules

• If a match is not officially recognised or the minimum required overs have not been completed, bets may be considered void.
• For BPL, IPL, T20 World Cup or ICC tournaments, the official final result declared by the organising body will be the standard.
• For live betting, odds may change at any time — the odds at the moment the bet is confirmed will apply.

7 Fair Play and Security

z2bet is committed to ensuring fair play and maintaining the security of the platform.

• All financial transactions are protected by SSL encryption.
• Users' personal information is stored under strict security protocols.
• Unusual or suspicious activity is automatically detected and monitored.
• The outcome of all games is impartial and not predetermined — determined by RNG or live method.

8 Prohibited Activities

Any of the activities listed below are strictly prohibited on z2bet and may result in permanent account closure and forfeiture of funds:

• Operating multiple accounts.
• Bonus system fraud or abuse.
• Money laundering or transacting with illegal funds.
• Using hacking tools, viruses, malware or any other harmful software.
• Playing games through automated bots or scripts.
• Harassing, deceiving or threatening other users.
• Identifying a technical vulnerability in the platform and exploiting it for personal gain.
• Placing bets on behalf of a third party or using their funds.

9 Privacy and Data

z2bet gives the highest priority to protecting your personal information. Full details of how your information is collected, stored and used are set out in our Privacy Policy.

• Your personal information will never be sold to third parties.
• Your information may be used for service improvement, security verification and meeting legal obligations.
• You may contact the support team at any time to enquire about or correct your information.

10 Intellectual Property

The z2bet website, logo, design, content, software and all related materials are the exclusive property of z2bet and are protected by applicable intellectual property laws.

• Written permission is required before copying, distributing, publishing or using any content for commercial purposes.
• Content may be used in limited quantities for personal and non-commercial purposes.
• Using z2bet's trademarks or brand identity without permission is strictly prohibited.

11 Limitation of Liability

z2bet makes every effort to ensure a safe and reliable service. However, z2bet accepts no liability in the following cases:

• Interruption to gameplay due to loss of internet connection or technical faults.
• Transaction delays caused by issues with third-party payment providers.
• Loss resulting from a security breach of the user's own device or account.
• Financial losses arising from gambling — gambling always carries financial risk.
• Loss caused by force majeure or events beyond z2bet's control.

In any circumstance, z2bet's total liability shall not exceed your account balance related to the incident in question.

12 Account Suspension and Closure

12.1 Suspension by z2bet

z2bet reserves the right to suspend or permanently close an account without prior notice for any of the following reasons:

• Violation of these terms and conditions.
• Suspicious or fraudulent activity.
• Provision of false information.
• Suspicion of money laundering or illegal activity.
• Order from a court or law enforcement authority.

12.2 Closure by the Member

You may close your account at any time by contacting our support team. All bonus wagering requirements must be fulfilled before the account is closed; otherwise bonus funds will be forfeited. Any valid balance will always be returned.

13 Dispute Resolution

If you have a dispute or complaint, please follow the steps below:

• Step 1: Contact our support team directly via 24/7 live chat or email.
• Step 2: An initial response will be provided within 7 business days of receiving the complaint.
• Step 3: For complex disputes, an escalated review process is available.

z2bet's decision is final and binding. In disputes concerning game outcomes, server logs shall be considered the sole reliable record.

14 Changes to Terms

z2bet reserves the right to change, amend, or update these terms and conditions at any time. For any significant changes:

• The date of the update will be noted at the top of this page.
• For important changes, a notice may be sent to your registered email or displayed on the platform.
• Continued use of the platform after changes have been made will be considered your acceptance of the revised terms.
• If you do not agree to the new terms, you will always have the option to close your account.

15 Contact

If you have any questions about these terms and conditions, please contact our support team:

• Email: [email protected]
• Live Chat: 24/7 Bengali live chat support is available on the platform.

For more information, visit our FAQ page or read the responsible gaming guidelines.